1. TERMS & CONDITIONS:
1.1 Please note that all guests will be required to sign a registration form on arrival and that a preauthorization amount of R200 per night will be taken for any incidental extras. If paid in cash, this amount will be refunded on departure, but if authorized on Credit Card, it will be cancelled on departure and will be visible in your account within 48 hours.
1.2 Check in time is from 14h00 till 22h00; check out time is by 10h00. Early arrivals and departures may be requested but will be subject to availability and cannot be guaranteed. Additional charges might also apply.
1.3 In order to guarantee a reservation, credit card details, or POP is required.
1.4 Echo Mountain Inn reserves the right to release any bookings that are non-guaranteed.
1.5 A fee equivalent to a day use rate will be levied for check-outs after 11h00 if not approved by the front desk.
1.6 If the numbers of occupants on arrival exceed that stipulated in the quotation, we may provide additional accommodation at the rate of R400 per person per night if we are able to accommodate such extra guests. We however reserve the right to cancel the booking and retain the full cancellation fee.
1.7 Guests may not host parties/events on the premises, without Management’s consent.
1.8 Smoking inside the premises or its rooms is strictly prohibited. The courtyard and Events Boma is the only allocated smoking area.
1.9 No animals are allowed on the premises unless a guest requires a medically trained dog or guide dog.
1.10 All loss and/or damage to property suffered by Echo Mountain Inn will be charged at their replacement cost plus an additional charge to absorb administration costs.
1.11 Any lost access cards/remotes not returned will result keys/remotes being replaced, and the guest will be held accountable for costs.
2. DEPOSIT POLICY
2.1 All individual bookings require 100% payment on day of confirming the booking.
2.2 All Company bookings require 100% payment on day of confirming the booking.
2.3 All bookings at Echo Mountain Inn require a 100% prepayment.
2.4 Please ensure that you use the Invoice Number as a Reference Number when depositing. The hotel reserves the right to automatically cancel any, or all, of the booking(s) without prior notification should no deposit or CC details be received within 48 hours, unless alternative arrangements are made or as stated on booking confirmation and/or email.
3. CANCELLATION POLICY
Please note that all our rates are Non-Refundable. This includes Accommodation Rates, Lunch and Dinner Vouchers. Refundable rates can be requested.
4. NO SHOWS/EARLY DEPARTURES
4.1 Reservations that fail to arrive are subject to a 100% ‘no-show’ fee on the booked value for the entire stay.
4.2 Reservations that leave before their scheduled date of departure are subject to a 100% ‘Cancellation’ fee on the booked value for the entire stay.
5. DAMAGE AND/OR THEFT TO PROPERTY
5.1 Guests who do not abide by our rules will be requested to leave without refunds.
5.2 Should a guest damage or steal any item in the room or within the property He/She will be held liable for the full replacement value (NOT repair value)
All rights are reserved.
No firearms are permitted on the property.
Contact Details
Shane Mackenzie
Reservations Manager
T: +27 (0) 087 236 6510