OUR POLICIES:
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1. TERMS & CONDITIONS
1.1 It is imperative to note that all guests are required to furnish proof of identity prior to check-in. Acceptable forms of identification include a Passport, Driver’s License, or ID Document. These documents will be digitally captured and securely stored for reference purposes.
1.2 Check-in time commences from 14:00 until 21:00, while check-out is scheduled by 10:00. In consideration of the safety and comfort of our esteemed in-house guests, we regretfully decline new bookings after 18:00 daily and on Sundays, as well as check-ins after 21:00. Requests for early arrivals or departures are subject to availability and may incur additional charges.
1.3 To secure a reservation, credit card details or proof of payment (POP) are mandatory. Echo Mountain Inn reserves the right to authenticate POP documents through our banking channels.
1.4 Bookings without 100% pre-payment or non-guaranteed reservations will be released if payment is not received within 48 hours.
1.5 Should guests check out after 11:00 without prior written approval from the front desk or bookings team, a fee equivalent to a day-use rate will be applied.
1.6 If the number of occupants exceeds the stipulated quota upon arrival, additional accommodation may be provided at a rate of R100 per person per night (sharing) subject to availability. However, we reserve the right to cancel the booking and retain the full cancellation fee.
1.7 Hosting parties or events on the premises is strictly prohibited. Additionally, the use of radio/music or car sound systems is not permitted within any area of our establishment, including guest rooms. Any disregard for this policy, particularly excessive noise disturbance, may result in a request to vacate the premises.
1.8 Smoking within the premises or its rooms is strictly forbidden. Designated smoking areas include the courtyard, patio tables, and boma, while the Bar, Restaurant, and Slots Lounge permit smoking.
1.9 Animals are not permitted on the premises except for medically trained or guide dogs, for which an additional surcharge may apply.
1.10 Guests or booking companies will be liable for the replacement cost of any lost and/or damaged property at Echo Mountain Inn, in addition to an administration fee.
1.11 Lost access cards/remotes will incur replacement costs, and guests or booking companies will be held accountable for associated expenses.
1.12 In line with our unwavering commitment to prioritizing the safety and security of both our esteemed guests and dedicated staff, it is imperative to emphasize that access to guest areas is strictly restricted to registered individuals only.
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2. DEPOSIT POLICY
2.1 100% payment is required on the day of confirming the booking for all individual and company bookings.
2.2 Please ensure the use of the Pro Forma or Tax Invoice Number as a Reference Number when making deposits. Failure to provide a deposit or credit card details within 28 hours may result in automatic cancellation of the booking(s), unless alternative arrangements are agreed upon in writing and acknowledged by Management.
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3. CANCELLATION POLICY:
Kindly note that all our rates, including Accommodation Rates, Lunch, and Dinner Vouchers, are non-refundable. The reservation total will not be refunded under any circumstances, unless otherwise specified. In case of emergency cancellation, funds will be transferred to a Wallet, which must be utilized within 90 days of the cancellation date. Wallet terms and conditions are available upon request.
3.1 For individual travellers and groups:
Cancellations received 30+ days prior to arrival – Receive a full refund
Cancellations received 29 to 22 days prior to arrival – Receive a full refund (minus a R250 admin fee)
Cancellations received 21 to 8 days prior to arrival – Receive a full refund (minus a R250 admin fee)
Cancellations received 7 days prior to arrival - Receive a full refund (minus a R250 admin fee)
Cancellations received 6 days prior to arrival date - 100% cancellation fee will be applicable
No shows - 100% cancellation fee​
4. NO-SHOW / EARLY DEPARTURES
4.1 Reservations that fail to arrive by 21:00 are subject to a 100% 'no-show' fee based on the booked value for the entire stay.
4.2 Regarding Cancellations During your stay (Early Departure): (With option of full refund)
4.2.1 Should a guest wish to depart prior to the confirmed check out date, and 4 days or more notice is given, the guest will receive a full refund of the remaining days (minus a R250 admin fee).
Should 4 days notice not be given, 50% Cancellation fee will be applied (minus a R250 admin fee)
Should 2 days or less notice be given, 100% Cancellation fee will be applied