Statement: Echo Mountain Inn: 20 March 2020
Echo Mountain Inn, along with The MackenzieGroup, have been monitoring developments concerning the Coronavirus (COVID-19) pandemic.
Following President Cyril Ramaphosa’s address this past Sunday and post a thorough internal risk analysis, we’ve embarked on the necessary steps to ensure the safety and well-being of our guests and employees.
The protection of our colleagues and their families, our guests and the community we operate within is of the highest priority and we recognize that implementing practical social distancing procedures is our best hope in successfully managing the impact of COVID-19.
We’ve therefore rearranged staff schedules and daily operations.
Echo Mountain Inn’s team remains committed to minimizing the disruption of our guests overall experience whilst ensuring that we maintain our standards that guests have become accustomed to.
However, we do request that our guests respectfully adhere to the well-being measures we’ve set out to allow for the effective execution of our efforts.
The following initiatives have been implemented to safeguard Echo Mountain Inn’s family and community.
A biohazard clean-up and pathogen disinfection of all rooms, the casino and bistro, public areas and back of house operation stations has been carried out.
Isolated workstations have been setup to allow for social distancing between colleagues.
Hand Sanitation stations have been setup within the building and staff have been trained to inform guests to sanitize.
We have Increased the cleaning of all hotel guest and staff bathrooms.
Comprehensive educationals, training and internal communication is reiterating the practice of hand washing, good coughing and sneezing etiquette.
The Guesthouse is actively promoting social distancing and strongly discouraging physical contact when exchanging greetings.
GENERAL TRADING HOURS:
We have adapted our trading hours in line with government legislation.
RECEPTION TRADING HOURS:
Monday till Saturday: 9am till 9pm CAT
CASINO TRADING HOURS:
Monday till Saturday: 9am till 9pm CAT
BAR TRADING HOURS:
Monday till Saturday 9am till 9pm CAT
However, Alcohol may only be purchased and/or consumed at the following times:
Monday till Saturday: 10am till 6pm CAT
Thereafter, Only 0% (Alcohol level) beverages may be sold and consumed.
BOOKINGS & RESERVATIONS:
Any new reservations made between now and 30 April 2020, for any future arrival date, can be changed or cancelled at no charge up to 24 hours before a scheduled arrival.
Bookings made from 1 March 2020 on a non-refundable basis can now be cancelled or postponed without incurring any penalties.
All online individual reservations, even those defined as “non-refundable”, that are scheduled for arrival before 30 April 2020, will be permitted changes or cancellations at no charge up to 24 hours before the scheduled arrival date.
OUR AFRICAN BAR & VSLOTS CASINO:
All our card machines have been tap-and-go enabled.
Card machines are sanitised before and after use.
The hotels breakfast buffet has been momentarily discontinued. Guests will be provided with individually platted and wrapped selections as well as an al a carte breakfast menu via In-Room dining.
The Food & Beverage team has undergone a documented health and safety training refresh.
Standard Operating Procedures have been updated to accommodate new COVID-19 health and safety regulations.
Housekeeping and laundry teams have been provided with the correct personal protective equipment.
Housekeeping and laundry teams have undergone documented an updated health and safety training.
SECURITY & GUESTHOUSE MAINTENANCE:
Maintenance and Security teams have been provided with the correct personal protective equipment.
Nonessential exit and entry points have been closed off as to centralize and monitor the movement of individuals. This has also allowed for the setup of central and controlled sanitizing stations.
Contractors access into the Guesthouse has been restricted.
All suppliers, contractors and delivery services are undergoing stringent hand sanitizing procedures before entering the building.
Please note that Echo Mountain Inn also offers medical specialists with world-class on-call General Practitioners, Lancet Laboratories and an pharmacy; available to accommodate medical requirements and provide professional assistance for any personal health concerns.
Our team will continue to keep abreast of all developments and updates, adhering to all appeals from the South African Government and the World Health Organization.
We have great trust and confidence in South Africa’s experienced health care professionals, and they have the full support of The Houghton Hotel during this challenging period.
Echo Mountain Inn Management Team.